We Ship Worldwide!
We use DPD courier for Ireland, the UK & Europe. We use An Post for the USA, Australia, Canada & the Rest of the World. Our rates are detailed below – please bare in mind that we have no control over the shipping rates unfortunately. We are a small business we try to subsidise as much as we can. Please note, all packages are all tracked, traced & require a signature upon delivery.
There maybe some delays to destinations due to Covid-19. Please email us if you have any queries!
Ireland €6
UK €20
Europe €35
USA & Canada & Singapore €35
Australia & New Zealand €35
Once your order is confirmed we aim to have it in the post within 3 working days.
If you are in Ireland you should receive your order within 7 working days. If you require a quick delivery please get in touch with us at hello@lilandizzy.com and we will try our best to accommodate you!
Customs
International shipments may be subject to local taxes and import duties when the delivery reaches the specified destination. You or the gift recipient are responsible for payment of any such taxes and import duties. We have no control over these charges and cannot predict their amount. Please contact the local customs office for further information about potential charges before placing your order.
Returns:
We love every piece in our collection and we hope you do too. However, in the case that you need to change an item for a different size or style, you may do so within 14 days of receipt. The item must be in brand new condition, unwashed and unworn, with all labels intact.
Please contact us in writing at hello@lilandizzy.com for instructions on how goods can be returned to us.
Any orders received after 14 days will be automatically returned to the customer & they will not be processed through our returns system.
We ask that the goods are returned in our original packaging & in its original new condition. You shall bear the cost of returning the goods. We advise you to use a tracked, insured service, as you are responsible for the Goods until they are received by us.
EXCHANGE: Once we receive the Goods back in their original resalable condition your exchange will be processed. You will receive a unique code via email, that you can use on our website to repurchase another item to the value of the goods returned.
REFUND: Once we receive the Goods back in their original resalable condition, we’ll reimburse you within 14 days less the cost of postage. You are liable for the post and packing costs and this amount will be deducted from the refund amount (this includes orders where free or subsidised postage applied).
We cannot accept returns on any personalised items.
Damaged or Faulty Goods
In the unlikely event that a product you purchase from us is faulty or damaged, it can of course be returned to us for a full refund or replacement. In respect of faulty or damaged goods, you must notify us in writing by email at hello@lilandizzy.com within 7 days of receipt to receive instructions on how to return faulty goods to us. Please ensure you contact us prior to returning.
We will exchange or refund goods within 14 days of receiving returns. Please note there can be a processing time on card refunds depending on which card provider has been used.